HOTEL REGULATIONS

  1. Check-in time: 14:00 pm (in case of room availability, early check-in will be generated)

  2. Check-out time: 12:00 pm (in the case of room availability, free late check-out will be offered until 13:30 pm. After 13:30 pm, a surcharge of 50% of room tariff will be charged. After 18:00 pm, full room tariff will be charged. Kindly check with receptionists when you need late check-out or early check-in service.

  3. One child under 12 years stays free of charge when using existing beds. One older child or adult is charged 15 USD per night in an extra bed

  4. Please show your passport with valid visa (or ID card for Vietnamese guests) at the reception upon your check in.

  5. It is forbidden to bring into the hotel: weapon, toxins, explosives, inflammable and pets. Gambling, drugs use are strictly prohibited in the whole area of the hotel.

  6. The hotel is non-smoking environment. There is a specific area for smokers next to the Guard’s house.

  7. Ironing, cooking inside the villa is not allowable for the purpose of preventing fire.

  8. Visitors are not allowed to enter and meet the hotel’s guest(s) in their rooms

  9. Do not change the room or add more persons to your room without the approval from the hotel in advance.

  10. Please take your own responsibility of keeping your valued belongings in the room’s safety box.

  11. Damages and/or losses to the hotel’s equipment and facilities will result in a compensation charge to you upon your check-out.

  12. Please settle all hotel bills prior to your departure

  13. Please keep tidy and do not make noise in public area

  14. Please turn off the electrical equipment in the room and leave the key at the reception when leaving the hotel.

  15. Mai Châu Villas Hotel reserves its rights to decline serving guest(s) that breaks the Hotel Regulation.

  16. Thank you so much for staying with us and all management and staff of the hotel wish you an enjoyable stay at our hotel.

  17. Drinks purchased outside of the hotel will be charged service fees (VND 250,000/bottle of wine or beer case). Please contact Mai Chau Villas if you plan to bring your own drinks to Mai Chau Villas.

  18. Food purchased outside Mai Chau Villas are not allowed on the premises. 

 

PAYMENT AND CANCELLATION POLICIES

  1. Full pre-payments are required to secure reservations. 

  2. Bookings are non-refundable.